Total-hockey is a UK based company and we comply with UK Consumer law. This includes the Distance Selling Regulations. We want to make your online shopping experience as easy as possible, so our policy allows you to make a return up to 30 days from receipt.
Total Hockey reserves the right to refuse a refund if the item(s) are returned in a non-saleable condition or are damaged and we reserve the right to withhold a percentage of the refund value of the item(s) if the packaging or product are in such a condition that the product needs to be reduced in price for resale.
If you are looking to exchange/return any item(s):

• They MUST be returned in an unused/unworn condition. i.e tags on clothing, shoes, bags etc.
• Sticks MUST undamaged with their manufacturers stickers, barcodes etc. still on the stick.
• All Club Clothing MUST be sent back to our Brentford Store.

The following cannot be returned or exchanged:

• Special offers where it is stated on the products description that no returns, refunds or exchanges are available against the listed product.
• Personalised or bespoke items e.g a player’s shirt or keepers smock with a printed name and/or number on it as well as any garments with club badges embroidered.
• Under garments including, base-layers etc.

Item Refunds

We at Total-Hockey will only accept products that have been returned correctly (Left Image). If products come back in incorrect packaging or not carefully returned (Right Image) we will deduct 35% from the refund due to not being able to re sell the products and damages.
CLICK HERE FOR RETURNS PORTAL
If you wish to return an item for a refund, please return the item to us at the following address:
Total Hockey Returns
19 Bridge Street
Banbridge
Co. Down
N. Ireland
BT32 3JL
If you want to know more about our Returns Policy and what you need to do please follow this link!